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Raphah Candle Co.

9518233243
info@raphahcandleco.com
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Shipping Policy

We ship within the U.S. using USPS and UPS. Orders are processed within 3–5 business days (excluding weekends and holidays). Once shipped, you’ll receive a tracking number via email. Please ensure your shipping address is correct at checkout. Raphah Candle Co. is not responsible for delays due to incorrect addresses or carrier issues once the package has been shipped. If you have any issues with your order or tracking, feel free to contact us at info@raphahcandleco.com

Refund Policy

Due to the handmade nature of our products, all sales are final. However, your satisfaction matters deeply to us. If your item arrives damaged or incorrect, please email us within 7 days of delivery at info@raphahcandleco.com with your order number and photos of the product. We’ll gladly offer a replacement or store credit if the issue is confirmed.

Cancellation / Return / Exchange Policy

  • Cancellations: Orders may be canceled within 24 hours of purchase. After that, we begin processing and cannot cancel the order.
  • Returns: We do not accept returns at this time.
  • Exchanges: We only offer exchanges or replacements if a product is damaged or defective upon arrival.
Please reach out if you have any concerns — we want to make it right.