TESTIMONIALS

GUIDE TO SELL ON GALILEE LIFE

SELLING ON GALILEE LIFE IS SO EASY! 

You do not need to apply to become a vendor, as soon as you register, you are able to create a shop and begin your entrepreneurship experience.

Once your profile has been completed, login to your shop under SELLER DASHBOARD.

Under My Account:

• You can find your Booked Orders.
• You can manage the Billing and Shipping
• You can manage your Account Settings.

As a Vendor on Galilee Life

Dashboard – Manage Your Account Here:

Under Dashboard – Included is your shop’s analytics ranging from the last 7 days to the last 30 days.

• • You can see your shop’s visits, key performance indicators, insights, product views, pending/shipped orders, earnings, total sales and map with highlighted areas of where your shop’s customers and views are coming from)

In Store Settings you can find and manage,

• Storefront (You can manage your store front view and create your shop’s name)

When you fill out the storefront information and click on save options, you will notice that when clicking on my shop at the top of the page, you will be taken to a new page and in that website link you will see that it ends with the name of your shop. You can use this link to share on your social media pages to begin marketing your shop.

Domestic Shipping and Return Policies:

• Domestic shipments are done via USPS and international shipments via DHL.
• Standard USPS in the US is within 2-3 days. Eligible to upgrade to next day shipping at checkout.
• Standard DHL International Shipping is within 1-3 days. (This may vary depending on remote areas.)
• Each vendor can add their own shipping policies and if Galilee Life’s policies are preferred, there is no need to add any information under the shipping policies under each vendor account, as the information under our general policies, will be auto-populated under each product added to each vendor’s shop.
• Easy returns can be made by mail by requesting a USPS or DHL return shipping label can be done via email at info@galilee-life.com

Packaging with USPS and DHL

• USPS- Use USPS shipping boxes or order your own boxes and Polymailers to ship your items. We recommend USPS shipping materials as the weight of the item cannot exceed 5 pounds. To request USPS shipping materials, please create an account on usps.com and you are able to receive priority boxes for clothing materials, jewelry, shoes ect. For free! Please email us at info@galilee-life.com if you need help and/or require additional information.
• DHL- You can request DHL materials from us at info@galilee-life.com and we can send it right to your home address for your international shipping needs. (Please refer to DHL’s packaging guide or additional information: https://www.dhl.com/content/dam/downloads/g0/express/shipping/packaging/dhl_express_fashion_apparel_packing_guide_en.pdf )

Billing:

• Upon receipt of confirmation from the buyer that it has satisfactorily received and accepted the purchased item, Galilee Life will credit seller’s PayPal account in an amount equal to the purchase price received from the buyer, minus a commission to be retained by Galilee Life, as detailed in the Fee Policy. The buyer must confirm its acceptance within 3 days after receipt of the purchased item at info@galilee-life.com ; if the buyer does not respond within such time period, the purchased item will be deemed accepted and the amount will be automatically dispersed in the seller’s account.

My Shop:

• In Product Manager you can find and manage products,
• All Products (You can view all your products)
• Add Product (You can add new product with its details)
• Tip: You do not need a professional photographer for your product pictures, list an item for sale in less than 60 seconds (if you have an an android phone, choose VSCO app for brightness and clear photographs of your items), by just snapping a picture, and adding a detailed description!
• You can easily view and manage the Orders and shipment.
• You can view the Payment history of all of the past and current transactions.

Adding Inventory and Managing Products

• Please refer to the article in the link below as a step by step guide in adding both simple and variable inventory to your shop:

https://docs.woocommerce.com/document/managing-products/

• If you need a product category added that is currently not on the list of categories we have provided, please email us at info@galilee-life.com and we will do our best to add that category for you.

Managing Orders

• Orders are created when a customer completes the checkout process, and they are visible by Admin and Shop Manager Users only. Each order is given a unique Order ID.
• An order also has a Status. Order statuses let you know how far along the order is, starting with Pendingand ending with Complete. The following order statuses are used:
• Pending payment– Order received (unpaid)
• Failed– Payment failed or was declined (unpaid). Note that this status may not show immediately and instead show as Pending until verified (i.e., PayPal)
• Processing– Payment received and stock has been reduced – the order is awaiting fulfillment.
• Completed– Order fulfilled and complete – requires no further action.
• Cancelled– Cancelled by an admin or the customer – no further action required (Cancelling an order does not affect stock quantity by default)

Vendor Fees

Our fees are simple and straightforward:

• Listing is always free on Galilee Life
• When you make a sale, we deduct a few from your listing price. For all sales, the fee is 15% of the listing price and you keep 85%.

Here’s what you get:

• A free pre-paid shipping label
• Free credit card processing through Pay Pal
• Customer support and Galilee Life buyer protection, for your buyers

FREQUENTLY ASKED QUESTIONS

1. What is Galilee Life?

Galilee Life is a Christ centered family. It is a multi-vendor online site with a focus and a deep passion to enrich lives through fashion. Our team helps bridge the gap between retailers, out of home closet sellers, handcrafters and thrifters. With a platform that is fashion based, we wanted to provide the freedom for people from all walks of life to sell online from the comfort of their homes. A holistic community of users will be established, where all are encouraged and welcomed to connect with each other based on common interests. Our growing customer base is in deep need of like-minded vendors who care about their needs and we feel that all people with a passion to make a difference in the lives of others, belong on our platform. With the creation of these shops, we are able to fulfill one of our main purposes, which is our love for connecting people for meaningful relationships and businesses to one another for scalable success, which is how we measure our success. This stems from our foundational belief that God has created us all as valuable, beautiful and important individuals, meant to make this world a better place somehow. Our how, just so happens to be within the retail and fashion space.
Buyers will enjoy Galilee’s fashion inspirations while easily easing into private tours through virtual shops created on the platform by merchants. We hope to provide consumers with a shopping experience that is much more personal and meaningful. Shops will be customizable for ease of organization by categories. To further enhance Galilee’s distinctive business model, we provide a personalized uplifting experience for both the merchant and consumer within interactive written forums in which each will receive encouraging messages, available to all like-minded users.

2. How do I get started on Galilee Life as a vendor?
-Create your shop under VENDOR SIGN UP ON GALILEE LIFE and complete your profile by entering your email address, password and press Register. You do not need to apply to become a vendor, as soon as you register, you are able to create a shop and begin your entrepreneurship experience. Once your profile has been completed, login to your shop under VENDOR LOGIN.

-In Store Settings you can find and manage; Storefront (create your shop’s name). When you fill out the storefront information and click on save options, you will notice that when clicking on my shop at the top of the page, you will be taken to a new page and in that website link you will see that it ends with the name of your shop. You can use this link to share on your social media pages to begin marketing your shop.

-At the top of the page, you will also notice an ADD PRODUCT, please click on it to begin adding your products.
Tip: You do not need a professional photographer for your product pictures, list an item for sale in less than 60 seconds by just snapping a picture, adding a detailed description, and see just how easy it is to make your first sale!

-Under STATS/REPORTS you will be able to view a high-level report of your sales, order placements, earnings, products purchased and number of customers to date. This will help you stay organized and see exactly where you are in your sales by date range. These are easily exportable to an excel sheet for personal reference.

-Under ORDERS you will be able to view all of your orders to date, with their unique order ID, date the item was purchased, your earnings, status and if there’s a pending action, like an order that still needs to be shipped. Under

-PAYMENTS, you can find a history of all of the past and current transactions.

3. What are the vendor fees?
Our fees are simple and straightforward: Listing is always free on Galilee Life.
When you make a sale, we deduct a few from your listing price. For all sales, the fee is 15% of the listing price and you keep 85%.
Here’s what you get: A free pre-paid shipping USPS OR DHL label, Free credit card processing through Pay Pal, Customer support and Galilee Life buyer protection, for your buyers.

4. Where can I find the shipping and refund policies I should use with my customers?
Please visit our TERMS AND CONDITIONS tab located at the bottom of our home page. You may use our policies as your own and share them with your customers for an ease of mind.

5. Can I buy and sell on Galilee Life if I am not in the United States?
Yes! Galilee Life has partnered with USPS (for shipping to specific countries outside of the U.S. with USPS please email info@galilee-life.com for more information on this), and DHL express for worldwide international shipping.

6. Can I change my vendor username?
Please choose your usernames wisely as it cannot be changed manually by you or by us. Your username is your unique identifier. If you forget your password, please follow the prompt by clicking lost your password and you can easily reset it. If there’s a glitch or something does not work properly when trying to reset it on your own, please email us at info@galilee-life.com for help.

7. How do I delete my account?
We hope you stay with us long-term, but if you wish to delete your account, please send us an email at info@galilee-life.com and allow 24-48 hours for a response.

8. How can I trust buying on Galilee Life?
You are protected every time you place an order on Galilee Life. When you purchase an item on Galilee Life, we keep your payment safe and secured and are allowed full refund, if after 3 days of the purchased item, you are not satisfied. If you have any further questions related to this, please be sure to send an email with subject Order Inquiry at info@galilee-life.com.

RETURNS:
We strive to make our customers happy. If the item you receive is damaged, the wrong item or not as described, or if any items are missing, then you must report the issue by emailing us within 3 days after delivery at info@Galilee-Life.com to let us know. After we verify your claim, we’ll refund payment. If we don’t hear from you by 3 days after your order is delivered, we’ll assume everything is OK.

10. What are the shipping rates on Galilee Life?

Galilee Life provides USPS shipping to customers dependent on where they live. Each order is shipped using 1-3 day USPS Priority Mail. Shipping is paid for by the buyer. Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs.

Galilee Life provides DHL Express shipping to customers dependent on where they live. Orders can be delivered within 2-3 days dependent upon the destination and remote address.