Shipping and Returns Policy

For Customers:

At Galilee Life Christian Marketplace, we are committed to ensuring a smooth and reliable shopping experience. This is a partnership and we are here to help along the way if any questions or concerns arise.

Please note the following important points regarding shipping and returns:

1. Vendor Responsibility: Each seller on our platform is responsible for shipping their products. We encourage you to carefully read the shipping and returns policy outlined under each specific product and within each vendor’s shop.
2. Galilee Life’s Role: Please understand that Galilee Life does not handle the shipping of vendor products directly and is not responsible for the actual shipping process.
3. Galilee Life Boutique: For items from our own Galilee Life Boutique, shipping information and times will be clearly stated within each product description. Products are always shipped promptly and normally it takes 2-7 days to arrive.
4. Checking with Vendors: For all shipping, both within the US and internationally, we recommend double-checking with each individual vendor for specifics.
5. Contact Information: For any queries or assistance, feel free to email us at [email protected].

For Vendors:

As a valued vendor at Galilee Life Christian Marketplace, your adherence to our shipping policy is crucial in maintaining trust and satisfaction among our customers. Please observe the following guidelines:

1. Shipping Responsibility: You are responsible for the packaging and timely shipping of sold items to buyers.
2. Accurate Information: Ensure to provide an accurate “ships from” address, specify your shipping costs and processing times clearly in your listings.
3. Prompt Shipping: Items should be shipped promptly post-sale (or within 3 days). If an item will be handmade when order is placed, please specify the details. Define your processing times, and if any changes occur, obtain consent from the buyer before adjusting.
4. Regulation Compliance: Adhere to all local and international shipping and customs regulations.
5. Shipping Confirmation: Upon shipping, update the order status accordingly. If you utilize tracking, please provide this information to the customer for their convenience (you can do this directly in the order and the buyer will receive an update).
6. Proof of Shipping: In case of delivery issues, be prepared to provide valid proof of shipping that clearly indicates the item was shipped (via USPS, UPS, ect.) and addressed to the buyer as specified in their order.
7. Galilee Life Support: While Galilee Life does not offer shipping labels or direct shipping services, we are here to support and guide you in aligning with our marketplace’s standards and values.

Please note that this policy is part of the terms and conditions of using Galilee Life Christian Marketplace. By continuing as a vendor or customer, you agree to adhere to these guidelines.