MANUS IN MANO will issue a refund if the item(s) sold are defective and/or not as described. We require a detailed explanation of your reason for a refund request and photos within 2-3 days upon delivery of the items sent to email [email protected]. We will email you with a response within 2-3 business days. Once these steps have been completed, we also require an immediate initiation of a return shipment for further physical investigation by our team. We will issue a refund if we consider the item(s) to be defective within 5-7 business days. Please email us at [email protected] for further clarification and/or concerns.