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How long does a customer have to return an item?

Customer have up to 14 business days after delivery to return merchandise with the original sales receipt/packing slip and price tags attached. For damaged/defective merchandise, customers have up to 5 business days after delivery to contact store for authorization of damaged items to be returned and up to 7-10 days after contacting the store for shipping damage item (s) to be returned.  You may send a picture of the effective item(s) via email to: [email protected].

What is the procedure for a return or exchange?

Customer must contact the Store via Phone or email address. If merchandise is damaged/defective from manufacture or you were sent wrong item(s). Some Item on Sale are Final. Please make sure you input the right sizes and colors. The items that are final will be specific in description.

For damaged/defective merchandise please provide a picture, invoice number, style number, color, size, and number of damage/defective merchandise. It may take up to 1 week for investigation. Phone number to contact: 772-577-6097. Email address: [email protected].

How do customers contact you, and how long will the process take?

Customers contact us via Phone or email address. It may take up to 1 week for investigation. Phone number to contact: 772-577-6097. Email address: [email protected].

Who pays to return items back to you?

The Family Shop pays for shipment return, if the merchandise were damaged/defective or wrong item(s) were sent. We will provide a return label, if one hasn't been provided with merchandise already.

Are there any items that are not returnable, such as sale items, or items that have been opened or used.

If an item has been opened, and we can't reseal it, we're unable to accept it back. You're welcome to call the store on 772-577-6097 to talk with a salesperson to make sure you can send merchandise back.  

Do you offer full refunds, exchanges, or store credit?

If merchandise is damaged/defective from manufacture or you were sent wrong item(s), you may request full refund or another merchandise of same value. Please contact the store 1-3 business days after delivery of merchandise. Phone number 772-577-6097. Email address: [email protected].