Frequently Asked Questions

Welcome to our simple frequently asked questions.

For Customers:

1. What is Galilee Life?

   Galilee Life is a Christian Marketplace dedicated to helping individuals realize their full potential through a divine perspective. Our platform serves as a global nexus, connecting buyers and sellers while instilling confidence in business endeavors under the guidance of God.

   We foster an environment where both vendors and customers encounter the daily presence of God’s love. Our guiding principle is rooted in the uniqueness and incomparability of God. We believe that as our vendors wholeheartedly commit to their work, God, who carries the heaviest burdens, clears the path for their success. Our faith teaches us to prioritize His guidance and leadership above all else.

   As Scripture reminds us in Proverbs 16:3: “Commit to the Lord whatever you do, and he will establish your plans.” At Galilee Life, we stand firm in this belief, knowing that success comes from placing our trust in God’s will.

2. Why does clicking on certain products take me to a different website outside of Galilee Life? At Galilee Life Christian Marketplace, our mission is to connect you with a diverse community of Christian vendors who offer products that uplift and inspire. Some of our sellers choose to link their products directly back to their own websites as external or affiliate products. Rest assured, every site and vendor we partner with has been carefully vetted to ensure they align with our values and commitment to quality.

   When you purchase through these external links, you’re still supporting a vendor from our Galilee Life community. We stand behind our vendors and are here to assist with any issues you may encounter. Whether you buy directly from their website or through our marketplace, we’re committed to ensuring you have a positive and seamless shopping experience.

   Thank you for choosing to support Christian small businesses through Galilee Life. Together, we’re helping to spread the love and light of Christ through every purchase.

3. How can I trust buying on Galilee Life? You are protected every time you place an order on Galilee Life. Each vendor has their own policies, but we override them if an injustice is made, helping you recover anything that could have gone wrong with your transaction. If you have any questions, email us with the subject “Order Inquiry” at [email protected].

4. What are the shipping rates on Galilee Life? Galilee Life provides vendors the option to use USPS shipping to customers based on weight and location. Each order is normally shipped using 1-3 day USPS Priority Mail or as per each vendor’s shipping policy.

5. Who pays for shipping? Shipping is paid by the customer. Some vendors offer free shipping. Be sure to check each vendor’s product page for details.

6. Do customers need to create an account to purchase? No, customers can check out as guests without creating an account.

7. What should I do if my order is incorrect or damaged? If your item is damaged, incorrect, or not as described, report the issue by emailing us at [email protected] within 3 days after delivery. After verifying your claim, we’ll refund your payment.

8. How can I search for vendor shops on Galilee Life? Visit the following link: www.galilee-life.com/vendor-shops
9. Where can I find coupons for a specific shop? Coupons can be found on the left side panel of each shop, along with their on sale and featured products. 

For Vendors:

1. How do I get started on Galilee Life as a vendor? Getting started is easy! Visit our Vendor Membership page to set up your shop and start selling your Christian handmade, retail, or digital products.

2. What are the vendor fees? Our fees are simple and straightforward:

   • Listing is always free and never expires!
   • Monthly vendor subscriptions start at : $5.00

3. How do I get paid? Payments are processed through PayPal immediately after a customer purchases from you. Funds are transferred directly to your PayPal account and can be moved to your bank account.

   For a more manual process, we also accept Stripe. Please see question #9 below for more details. 

   Note: Your customers do not need PayPal or Stripe accounts to make a purchase. 

4. What can I sell? On Galilee Life, we allow products that align with our values. We do not permit items that are vulgar, inappropriate, or go against Christian beliefs. We reserve the right to remove listings or close shops if our guidelines are not followed after multiple warnings.

5. Can I sell on Galilee Life if I’m outside the U.S.? Yes, as long as you can receive payments via PayPal or Stripe and ship items internationally.

6. Can I change my vendor username? If you wish to change your Galilee Life username, please contact us at [email protected]. Username changes are not available manually through the site.

7. How will I be notified of a sale? You’ll receive an email notification with order details every time a sale is made. You can also log in to your Galilee Life vendor account to view orders.

8. How do I delete my vendor account? We hope you stay with us, but if you choose to delete your account, email us at [email protected] and allow 24-48 hours for processing.

9. How can I receive payments as a vendor on Galilee Life if I prefer not using PayPal for personal reasons?

   A: If you prefer, you can create invoices through Stripe. Once the invoice is generated, we can pay you directly by transferring the funds to your connected Stripe account. After receiving the invoice, we can process the payment manually through Stripe. Typically, payments are sent within 24-48 hours.

   Q: Do I need a Stripe account to receive payments?

   A: Yes, in order to accept payments, you will need to create a Stripe account for your business. This will enable seamless transactions directly to your Stripe account. Once your Stripe account is set up, we can easily send payments to you for the products sold through Galilee Life once you create your invoice.

   Q: Is this process automated?

   A: At the moment, this is a more manual process, but we are happy to help with it until we have more automated alternatives available. We are currently working on implementing more automated payment options for our vendors in the near future.