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Shipping/Delivery/Returns

Shipping/Delivery:

 

We offer USPS priority mail domestic shipments that vary based on the state and calculated based on an item(s) weight. Some of our vendors also offer international shipping, as each vendor adds their own shipping policies.

Upon the confirmation of any purchase and sale transaction through the Service and payment of the required amount by the buyer, Galilee Life will send to the seller’s email address indicated in the seller’s account information a pre-paid USPS label (if desired). The seller must ship the purchased item to the buyer using the shipping label (and corresponding shipping method) required by Galilee Life within 3 days after receipt of such shipping label. If the seller does not ship the purchased item within the required time period, then the seller will be notified that the order will be cancelled unless it is shipped within the time period required in such notice. With the exceptions of sellers that have their own shipping and processing times available for their customers. Upon receipt of confirmation from the buyer that it has satisfactorily received and accepted the purchased item, Galilee Life will credit seller’s PayPal account in an amount equal to the purchase price received from the buyer. The buyer must confirm its acceptance within 3 days after receipt of the purchased item at info@galilee-life.com ; if the buyer does not respond within such time period, the purchased item will be deemed accepted.

RETURNS:

We strive to make our customers happy. Galilee Life will issue a refund if the item(s) sold are defective and/or not as described, after the issue has been reported and presented with acceptable pictures and documents for confirmation.

We require a detailed explanation of your reason for a refund request and photos within 2-3 days upon delivery of the items sent to email info@galilee-life.com. We will email you with a response within 2-3 business days. Once these steps have been completed, we also require an immediate initiation of a return shipment to P.O. Box 180, Waldwick, NJ 07463, for further physical investigation by our team. We will issue a refund if we consider the item(s) to be defective within 5-7 business days and send an email to the customer confirming such action will be taken.

Please email us at info@galilee-life.com for further clarification and/or concerns.

 

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