Shipping/Delivery/Returns

Shipping and return policies

Shipping/Delivery:

 

For our US vendors we offer USPS priority mail domestic shipments that vary based on the state, physical address, zip code, and calculated based on an item(s) weight. Some of our vendors also offer international shipping, as each vendor adds their own shipping policies. For our international vendors, they offer their very own shipping methods and are required to update their automatic shipping calculations based on their experience with the shipping companies where they reside.

Upon the confirmation of any purchase and sale transaction through the Service and payment of the required amount by the buyer, Galilee Life vendors must ship the purchased item to the buyer using their own shipping labels required by Galilee Life within 3-5 business days of purchase. The sooner the better, but the seller is responsible for notifying their customers if a product will have a delayed shipping time in the description of each product listed or via messaging or email. If a product requires additional time for shipment based on production ect, the vendors must have this information stated in each product description and in their shop’s description. Once a customer purchases from a vendor, the vendor receives their money immediately in their PayPal account. Galilee Life does not hold any amount of money. The vendors as small business owners, are responsible for updating their orders with tracking numbers and satisfactory shipping the items purchased.

RETURNS:

We strive to make our community of customers happy, but things happen! An item received may not up to par with your standards, what you saw online or it is defective; ect. Please be sure to read under each vendor’s shipping and returns policies. Galilee Life cannot guarantee a refund if as a customer you did not take the time to read through the shop you are purchasing from. If we detect that there’s an unfair act on behalf of one of our vendors and all possible solutions have been exhausted, Galilee Life will issue a refund if the item(s) sold are defective and/or not as described, after the issue has been reported and presented with acceptable pictures and documents for confirmation.

We require a detailed explanation of your reason for a refund request and photos of the items sent to email [email protected]. We will email you with a response within 3-5 business days. Once these steps have been completed, we also require an immediate initiation of a return shipment to 637 Wyckoff Avenue, Suite #388, Wyckoff, NJ 07481, for further physical investigation by our team. We will issue a refund if we consider the item(s) to be defective within 5-7 business days and send an email to the customer confirming such action will be taken.

Please email us at [email protected] for further clarification and/or concerns.