Pure Heart Studs

We offer standard shipping rates on all orders, delivering from Australia, across Australia and to select international destinations. Check out the list below for more details.

Although express shipping isn't available, if you're in a rush, we recommend placing your order in advance to allow enough time for delivery.

While we always try to get your order packed and shipped on the same day, sometimes it isn't possible. In those cases, we'll process your order as quickly as we can, usually within 5 business days from order date.

Delivery times start once the postal service or shipping courier picks up your order. Keep in mind that the delivery speed is managed by the courier or postal service in your country, and the delivery timeframe is in their hands once we hand over your package.

In the unlikely event that any extra duties, taxes, or charges come up when your jewellery order arrives in your country, please note that Matana The Label does not cover these fees. They can vary depending on country—some orders may have no extra charges, while others might. These fees are set by your local customs authority, and unfortunately, we don't have control over them. Any such charges will be the responsibility of the customer.

SHIPPING INFORMATION

Countries we ship to and their expected delivery times are provided to us by our shipping courier. Please note busy periods & periods of disruption may result in longer standard delivery times:

• United Kingdom: 5-11 business days standard delivery times

• United States: 8-14 business days standard delivery times

• New Zealand: 4-11 business days standard delivery times

• Australia: 6-10 business days standard delivery times

Please be aware that while we ship to selected international countries, some regions or cities may be excluded. You can check if your location is eligible during the checkout process.

During busy periods, shipping times may be impacted. We recommend checking with your courier for their specific deadlines.

Once your order is on its way, we'll keep you updated on its delivery progress until it arrives at your doorstep.

Currently, we only offer shipping to the countries listed above. However, we're constantly working on enhancing our international strategy! If you're interested and living outside these regions, feel free to reach out to us at info@matanalabel.com – we’d love to hear from you!